VoIP technology has really put the world into a state of shock and awe. Businesses are touching heights of success because of the newer technological ideas and trends. Some people are still unaware of the SIP UK services, and they tend to stick to the older systems because of the reasons only known to themselves.
What is a VoIP phone system? VoIP is short for Voice over IP. It is a simple telephone system that communicates over the internet connection. It acts as a standard phone and is responsible for audio and video calls along with the additional features. How does a VoIP system work? VoIP functioning may seem complex to understand; however, it is not so complicated. It basically works by converting voice or video signals into small packets. These packets are digitized, with each bearing a specific IP tag. The IP address on the tags helps to locate their destination. This process is more commonly referred to as “Packet Switching.” These packets move from your IP to the nearest router and then follow a series of routers to reach the destination IP where it is converted into its original form – audio or video. Advantages of Packet Switching The process of packet switching is very prompt and reliable. It is only a matter of seconds before they reach the other end. In this way, your communications are active, and you do not feel any type of distortion or lagging in the call quality. The functioning of the VoIP system VoIP functionality depends on SIP Trunking and PBX – mainly responsible for initiating and routing the calls, respectively. SIP stands for Session Initial Protocol; it is the protocol behind the initiation of the call, its maintenance, and termination. After the call has successfully initiated, it is routed to the private branch exchange – also known as the PBX, which transfers it to different extensions within your company. In this way, the calls are routed to the concerned departments or personnel. Features of SIP services Most of the features of VoIP are the attributes of PBX. Without PBX, VoIP phones would have minimal functionality. The SIP UK services are remarkable in this regard, as they are offering the PBX services even for the small businesses and teams. In addition to the exchange, PBX also ascribes different qualities to VoIP, which include Call waiting, forwarding, and transferring. It allows the caller on hold with music, thus ensuring that the customers do not hang up the line even when all the representatives are busy with other customers. This is the reason why businesses with customer services prefer VoIP phones over ordinary phones and IP PBX over the typical PBX. Other call handling options include Virtual Receptionist. It is an IVR that ensures that the calls are placed onto the right extensions to assist customers without any inconvenience. It gives you the option to make specific Ring Groups that allow you to create different groups selecting particular users. Whenever a call is received, all these lines ring simultaneously, and whoever picks the call first assists the customer. In this way, the probability of missing the calls is minimum. Likewise, the softphone applications associated with the VoIP services are also exemplary. It is just software that you install on your computer. It gives you a proper virtual phone inside your computer or laptop, with all the features such as speed dials, directory, busy lamp field (BLF), etc. Thus, business VoIP providers are doing their maximum to provide you the level of satisfaction and flexibility that is the dream of every big or small business owner! Comments are closed.
|
|